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Privacy Policy

Who We Are

This website (https://mwheba.com) is owned and operated by MWHEBA Agency, a multidisciplinary agency based in Egypt. We specialize in Brand Identity, Digital Marketing, Web Development and Media Production. Our mission is to deliver creative, scalable, and results-driven solutions to individuals and businesses.

User Accounts

When you register on our site, we collect personal information including your name, email address, and any other data you choose to provide. This information is used to manage your account, provide customer support, and deliver personalized content and services. You are responsible for keeping your login credentials confidential.

eCommerce and Orders

When you make a purchase through our online store, we collect order details such as billing and shipping information, payment method, and order history. This data is necessary to process transactions, deliver products or services, and comply with legal and accounting obligations.

Comments and Feedback

If you leave comments or feedback on our site, we collect the data shown in the comment form along with your IP address and browser user agent to help with spam detection. An anonymized hash of your email may be shared with Gravatar to check if you use it. Their privacy policy is available at https://automattic.com/privacy/.

Media Uploads

If you upload images to the website (e.g., for your profile or comments), please avoid including embedded location data (EXIF GPS). Visitors may be able to download and extract that data.

Cookies

We use cookies to enhance your experience. If you leave a comment or log in, cookies may be stored on your browser for convenience and session management. Login cookies last for two days, and if you select “Remember Me”, your session persists for two weeks. These cookies do not contain personal data and can be cleared via your browser settings.

Embedded Content

Pages on this website may include embedded content (e.g., YouTube videos, social media posts). Such content behaves exactly as if you visited the original website. These third-party sites may collect data, use cookies, and track your interaction with the embedded content, especially if you’re logged in to those platforms.

Data Sharing

We do not sell, trade, or rent your personal data. However, some data may be shared with trusted third-party service providers (e.g., payment processors, shipping services) as needed to operate our business. If you request a password reset, your IP address will be included in the reset email.

Data Retention

Comments and their metadata are retained indefinitely. For registered users, we store the personal information they provide in their profile. Users can view, edit, or delete their personal information at any time (except for usernames). Website administrators can also access and edit this information.

Your Rights

You may request a copy of your personal data or ask us to erase it. This does not include data we are legally required to retain for administrative, security, or compliance purposes. To request data access or deletion, please contact us at info@mwheba.com.

Data Security

We implement industry-standard security measures to protect your data, including SSL encryption and secure user authentication. However, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and avoid sharing your account details.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Payment data is processed securely via third-party payment gateways and is not stored on our servers.

Contact Information

For questions regarding this Privacy Policy, you can reach us at:
Email: info@mwheba.com
Phone: +20 1010944010 | +20 1229609292
Address: Miami, Alexandria, Egypt